Descriptions

Ref.: RS/225226

• Bachelor's degree or above in Social Work, Psychology, Counseling, or a related discipline
  
• Minimum of 6 years of relevant experience in the mental health field, and at least 2 years of hotline management experience gained within past 10 years
  
• Experience in delivering evidence-based interventions for individuals with mental health needs
  
• Good command of written and spoken English and Chinese
  
• Overnight shifts and public holiday duties are required
  
• Lead and manage a team of call centre supervisors
  
• Provide clinical advice and supervision to call centre supervisors and handlers
  
• Develop service protocols and guidelines for various crisis situations
  
• Lead the development and quality assurance of the mental health support hotline
  
• Oversee and implement the training plan for call centre handlers
  
• Collaborate closely with the governmental department to deliver the Mental Health Support Hotline Service
  
• Identify and manage potential crises and risks, and take appropriate measures to mitigate their impact
  
• Working Place : (24 Hours Service) Kowloon

Enquiries