Conduct check-in/checkout, orient new families in a home-like atmosphere, and provide welcome packages and relevant guidelines. The team will also regularly engage with families to provide care and essential services, helping them overcome the challenges and barriers they face when their children need healthcare.
Maintain good coordination and relationships with medical professionals and social workers from partner medical facilities regarding referral procedures, case prioritization, confirmation procedures, length of stay evaluation, etc.
Conduct family meetings and room inspections and assist the Team Head in preparing regular reports on family responses to the Chief Executive Officer.
Assist the Team Head in collaborating with different teams to ensure a seamless house operation, providing a safe and comfortable living environment with the necessary supplies for families.
Assist the Team Head in identifying families' needs and tailoring psychosocial support programs accordingly.
Collaborate with cross-functional teams on the planning and execution of House activities.
Ensure that all incidents and accidents are thoroughly investigated, accurately reported, and promptly followed up on. Conduct regular check-ups and record to ensure service quality and effectiveness.
Assist the Team Head in supervising, training, and evaluating House Team members, as well as scheduling manpower to ensure all shifts are covered at all hours in the Kwun Tong House Team, including weekends and holidays.
Work with the Team Head in conducting a periodic review of the House Operations Manual / Standard Operating Procedure and propose appropriate changes, additions, or deletions to the text.
Review, recommend, and implement guidelines and policies to ensure a safe and pleasant experience for families.
Participate in and assist the Head of Kwun Tong House Team to organize the House Operations Committee Meetings.
Requirements :
Degree holder in Social Work or related discipline. Experience in Family and Child Services, as well as working in a residential setting, is preferred.
Minimum 8 years' post-qualification experience in social services.
Proven leader with strong interpersonal and project management skills.
Excellence in team collaboration while independently driving multiple projects in fast-paced environments.
Ability to deal with sensitive and confidential situations.
Solid experience in crisis management, handling critical situations, and emergencies.
Experience and knowledge in residential housekeeping management and event organizing will be an advantage.
Proficiency in both English and Chinese, written and verbal. Fluency in Mandarin is an advantage.
Hands-on knowledge of MS Office applications.
Able to work a flexible schedule, including weekends and public holidays when needed, according to operating needs.
Enquiries
Interested parties please send your CV with present and expected salary to us at admin@rmhc.org.hk
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