Develop and implement policies, procedures, and workflows to optimize clinic operations and patient flow
Oversee scheduling, inventory management, and equipment / supplies procurement to support seamless clinic functioning
Monitor and analyze key performance metrics to identify areas for improvement and drive operational excellence
Serve as the primary point of contact for network doctor / medical practitioner recruitment and facilities management, IT support, and other operational partners
Handle billing to insurance companies and clients
Backup nursing services during shortage of manpower including injection services, blood collection, medicine dispensing, laboratory sample handling
Handle verbal and written complaint with investigation
Serve as a clinical subject matter expert, providing guidance to the nursing and healthcare assistant, including hiring, training, scheduling, and performance management
Ensure the clinic operates in full compliance with all relevant healthcare regulations, policies, and standards
Coordinate with quality assurance and risk management teams to maintain accreditation and mitigate operational risks
Oversee the implementation and maintenance of robust record-keeping, documentation, and reporting systems
Requirements :
Higher Diploma or equivalent in Nursing, Healthcare Administration, or a related field with minimum 8 years of experience in a clinic or healthcare facility operations role, with at least 2 years in a supervisory capacity
Registered with the Hong Kong Nursing Board and holding a valid practicing certificate
Experience in blood taking and clinical procedures
Strong leadership, problem-solving, and interpersonal skills to effectively manage a diverse clinical team
In-depth knowledge of healthcare regulations, policies, and best practices
Effective communication and stakeholder management skills, both internally and externally