International Social Service Hong Kong Branch

Descriptions

Administering and Delivery of Assistance for Non-refoulement Claimants

Duties :
(a) Perform objective and timely investigations into allegations and complaints of fraud / misuse / abuse, in the use of accommodation, food, and other humanitarian assistance as assigned. (b) Perform fact-finding procedures for collection and evaluation of evidence including but not limited to checking of case folders and relevant documents. (c) Conduct site inspections and interviews with related parties to collect, analyze and interpret relevant data, information, documents, evidence in response to complaints and detection of suspected fraud / misuse / abuse. (d) Conduct spot checks to the accommodation of service users in the assigned service regions to assess and monitor conditions of the accommodation and its compliance with the Project's accommodation assistance requirements.

Requirements :
(a) Completed Form 5 or DSE or equivalent. (b) Relevant work experiences in the field of fraud / complaint investigation / examiner / insurance claims investigation / law enforcement agent / auditing is preferable.(c) Good interviewing, observational, analytical and organizational skills. (d) Ability to adhere to high levels of confidentiality and data / information security standards. (e) Frequent outdoor work is required. (f) Demonstrate positive and self-motivated attitude, and ability to work independently with minimum supervision. (g) Ability to work under pressure and meet tight deadlines. (h) Ability to work in multi-cultural team and work environment. (i) Proficiency in computer skills and knowledge, e.g. Microsoft Word, Excel, etc.

Other Requirements :
(a) Good command of oral and written English; fluency in at least one minority language and/or ability to communicate in Chinese is a distinct advantage. (b) Computer literate. (c) Experience working in a cross-cultural working environment. (d) Have a valid work visa and flexibility to work in Kowloon and New Territories Regions.

* Post will be on contract basis.

Enquiries